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FAQs / Help

How much is my ticket?

Milestones Museum

A family ticket is £35.00 (valid for 5 people, maximum of 2 adults), an adult ticket is £12.00, and a child ticket is £8.00 (5-15). Concessions for over 60s and students are priced at £11.00. Under 5s go free. 10% off when you book online.

Aldershot Military Museum

A family ticket is £12.00 (valid for 5 people, maximum of 2 adults), an adult ticket is £4.50, and a child ticket is £3.00 (5-15). Concessions for over 60s and students are priced at £4.00. Under 5s go free. 10% off when you book online.

What does this ticket include?

With this ticket, visitors can enjoy unlimited visits for 12 months from the date of purchase. 12 month ticket validity applies to tickets purchased from its introduction on 18 October 2017 and cannot be applied retrospectively to tickets purchased before that date.

Can I use this ticket to get into other HCT venues?

No. Your ticket is only valid for entry at the museum you have purchased a ticket for.

Will there be any other additional charges now I have my annual ticket?

No, not for normal museum entry, however, there may be some events for which there will be an additional charge throughout the year. These will be advertised on our website.

Does this include all events at the museum?

Certain events may be subject to an additional charge and not included in your ticket, please check our website for more details.

What if I only want to visit the museum once? Can I buy a day ticket?

Your ticket is valid for one day or one year. By making it an annual ticket, as a charity this allows us to treat your purchase as a donation.

How can my ticket be a donation?

By purchasing your ticket and selecting to Gift Aid, you are allowing us to treat your purchase as a donation. This enables us to reclaim the tax on your ticket price at 25p for every £1, at no extra cost to you.

Can I give my ticket to a friend to use?

No, your ticket is non transferrable, that is why we have asked you for your personal details on purchase and why we will ask to see some I.D. on your return visits.

What ID do I need to bring?

You are required to bring proof of identification such as passport, driving licence, credit or debit card for re-admission to the museum during the 12 month period. Under 18s are not required to bring ID for entry to the museum.

Do we need to buy/order admission for under 5s?

No. All under 5s go free to the museum.

Do we need to buy/order admission for carers?

No, carers do not need to book a ticket, but need to show proof of eligibility on entry to the museum.

What paperwork do I need to show when I visit the museum? What if I lose my paperwork?

Your ticket will be issued via email as an e-ticket. You can either print this out and bring it with you, or display your e-ticket to a member of staff using your smartphone/ tablet. If you lose your e-ticket, our staff will be able to search for you using the details you provided on purchase. This can be name, email address, post code etc.

Can I buy a family ticket with a friend as this is the cheapest option?

Just as tickets are non-transferable to friends, the family ticket is intended solely for families.

Will I be able to use it during exhibitions such as LEGO®?

Ticket is valid for normal museum entry, where there is no additional charge for an event or exhibition. We may occasionally have events or exhibitions for which there is an additional charge.

Why have I received an account activation email?

Accounts are created with our ticketing partner DigiTickets and can be accessed at The account allows you to manage your annual ticket, or renew it. Accounts are not mandatory.

Can I use a Tesco voucher?

Please note that with effect from 31 December 2017 Milestones Museum is no longer part of the Tesco Clubcard Reward Partner and Days Out Token schemes. We will however continue to accept vouchers from both schemes on presentation of your verified Tesco email confirmation, paper token or email token with an expiry date up to and including 30 June 2018. Tesco Clubcard vouchers will not be accepted after that date.

Trouble with your purchase? Contact Hampshire Cultural Trust

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.