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COVID-19 information

To help keep everyone safe, we’ve made some changes in line with government guidelines to manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. This includes asking you to pre-book a timed visit. You can pre-book by selecting the venue you would like to visit, where you can also find out the measures we are putting in place to help prevent the spread of COVID-19.

Why have I received an account activation email?

Accounts are created with our ticketing partner Digitickets and can be accessed at http://hcct.digitickets.co.uk. The account allows you to manage your annual ticket, or renew it within 30 days of expiry. Accounts are not mandatory.

What paperwork do I need to show when I visit the museum? What if I lose my paperwork?

Your ticket will be issued via email as an e-ticket. You can either print this out and bring it with you, or display your e-ticket to a member of staff using your smartphone/ tablet. If you lose your e-ticket, our staff will be able to search for you using the details you provided on purchase. This can be name, email address, post code etc.

How can I renew my ticket?

Your annual ticket is available to renew online from 30 days before it expires. If your ticket expires, you will need to puchase a new one either online or at the museum. Your ticket will not renew automatically.

To renew online, login to your Digitickets account here: https://hcct.digitickets.co.uk/account/login

Will I be able to use it during exhibitions?

Ticket is valid for normal museum entry, where there is no additional charge for an event or exhibition. We may occasionally have events or exhibitions for which there is an additional charge.

Will there be any other additional charges now I have my annual ticket?

No, not for normal museum entry, however, there may be some events for which there will be an additional charge throughout the year. These will be advertised on our website.

Does this include all events at the museum?

Certain events may be subject to an additional charge and not included in your ticket, please check our website for more details.

What if I only want to visit the museum once? Can I buy a day ticket?

Your ticket is valid for one day or one year. By making it an annual ticket, as a charity this allows us to treat your purchase as a donation.

How can my ticket be a donation?

By purchasing your ticket and selecting to Gift Aid, you are allowing us to treat your purchase as a donation. This enables us to reclaim the tax on your ticket price at 25p for every £1, at no extra cost to you.

Can I give my ticket to a friend to use?

No, your ticket is non transferrable, that is why we have asked you for your personal details on purchase and why we will ask to see some I.D. on your return visits.

What ID do I need to bring?

You are required to bring proof of identification such as passport, driving licence, credit or debit card for re-admission to the museum during the 12 month period. Under 18s are not required to bring ID for entry to the museum.

Do we need to buy/order admission for under 5s?

No. All under 5s go free to the museum.

Do we need to buy/order admission for carers?

No, carers do not need to book a ticket, but need to show proof of eligibility on entry to the museum.

Can I buy a family ticket with a friend as this is the cheapest option?

Just as tickets are non-transferable to friends, the family ticket is intended solely for families.

How can I contact your customer support team?

You can contact any of our museums directly via email or telephone. Please visit our website for more contact information: https://www.hampshireculture.org.uk/visit

Do you offer concession tickets?

Yes, the following visitors qualify for a concession:

Students aged 16+

British military personnel (documents valid for proof of eligibility: current Defence Discount Service card, military ID or veteran military ID)

Senior citizens: of state pension age (66 years old and over as of 1 December 2020)

Disabled people

In addition to a concession discount, disabled people are also entitled to free entry for one accompanying personal assistant (carer). If a disabled person requires more than one personal assistant (carer), the additional personal assistant(s) (carer{s}) is/are also entitled to free entry. If more than one personal assistant (carer) will be visiting, please contact the venue in advance so that we can accommodate your needs.

Those in receipt of Universal Credit (documents valid for proof of eligibility: letter from DWP [Department for Work and Pensions] confirming the award of Universal Credit or your most recent Universal Credit statement)

You may be asked to show proof that you qualify for a concession when you visit us, please bring relevant identification or appropriate documents with you.

If I book a concession ticket, do I need to bring ID?

Yes, you may be asked to show proof that you qualify for a concession when you visit us, so please bring relevant identification or appropriate documents with you.

Do you offer discount to National Art Pass/Art Fund members?

Yes, we offer 50% on adult or concession prices. For entry to our museums, tickets can be purchased at the venue only and cannot be pre-purchased online. For entry to charged exhibitions at our galleries, tickets can be purchased both online and at the venue. Proof of current membership is required.

I am a member of the Museum Association, I am entitled to free entry?

Yes, Museum Association members are entitled to free entry to our admission charging museums and charged exhibitions at our galleries. Please bring proof of current membership with you when you visit.