FAQs / Help

A family ticket is £35.00 (valid for 5 people, maximum of 2 adults), an adult ticket is £12.00, and a child ticket is £8.00 (5-15). Concessions for over 60s and students are priced at £11.00. Under 5s go free.

A family ticket is £12.00 (valid for 5 people, maximum of 2 adults), an adult ticket is £4.50, and a child ticket is £3.00 (5-15). Concessions for over 60s and students are priced at £4.00. Under 5s go free.

A family ticket is £18.00 (valid for 5 people, maximum of 2 adults), an adult ticket is £7.00, and a child ticket is £5.00 (5-15). Concessions for over 60s and students are priced at £6.00. Under 5s go free.

With this ticket, visitors can enjoy unlimited visits for 12 months from the date of purchase. 12 month ticket validity applies to tickets purchased from its introduction on 18 October 2017 and cannot be applied retrospectively to tickets purchased before that date.

No. Your ticket is only valid for entry at the museum you have purchased a ticket for.

No, not for normal museum entry, however, there may be some events for which there will be an additional charge throughout the year. These will be advertised on our website.

Certain events may be subject to an additional charge and not included in your ticket, please check our website for more details.

Your ticket is valid for one day or one year. By making it an annual ticket, as a charity this allows us to treat your purchase as a donation.

By purchasing your ticket and selecting to Gift Aid, you are allowing us to treat your purchase as a donation. This enables us to reclaim the tax on your ticket price at 25p for every £1, at no extra cost to you.

No, your ticket is non transferrable, that is why we have asked you for your personal details on purchase and why we will ask to see some I.D. on your return visits.

You are required to bring proof of identification such as passport, driving licence, credit or debit card for re-admission to the museum during the 12 month period. Under 18s are not required to bring ID for entry to the museum.

No. All under 5s go free to the museum.

No, carers do not need to book a ticket, but need to show proof of eligibility on entry to the museum.

Your ticket will be issued via email as an e-ticket. You can either print this out and bring it with you, or display your e-ticket to a member of staff using your smartphone/ tablet. If you lose your e-ticket, our staff will be able to search for you using the details you provided on purchase. This can be name, email address, post code etc.

Just as tickets are non-transferable to friends, the family ticket is intended solely for families.

Ticket is valid for normal museum entry, where there is no additional charge for an event or exhibition. We may occasionally have events or exhibitions for which there is an additional charge.

Accounts are created with our ticketing partner DigiTickets and can be accessed at http://hcct.digitickets.co.uk. The account allows you to manage your annual ticket, or renew it. Accounts are not mandatory.

Please note that with effect from 31 December 2017 Milestones Museum is no longer part of the Tesco Clubcard Reward Partner and Days Out Token schemes. We will however continue to accept vouchers from both schemes on presentation of your verified Tesco email confirmation, paper token or email token with an expiry date up to and including 30 June 2018. Tesco Clubcard vouchers will not be accepted after that date.

Vouchers from the Caravan and Motorhome Club 2018 Great Savings Guide are valid at both Milestones Museum and Basing House. The two-for-one vouchers are valid for day tickets only and cannot be exchanged for annual tickets at either venue. The vouchers cannot be used in conjunction with any other offer, voucher or discount or for group/school bookings or special events which are not included in the standard admission price.