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Terms & Conditions

Terms & Conditions

When you confirm your purchase, you are accepting that these terms and conditions form the basis of a contract between Hampshire Cultural Trust, which operates Milestones Museum, and yourself.

Your ticket gives you 12 months unlimited entry free of charge to Milestones Museum from the date of purchase: you will find the date of purchase on your e-ticket. This excludes some special events and/or exhibitions for which there may be an additional charge. These events will be advertised on our website,

Your ticket is valid for 12 months only and cannot be extended beyond this period. 12 month ticket validity applies to tickets purchased from its introduction on 18 October 2017 and cannot be applied retrospectively to tickets purchased before that date.

We operate a strict policy of no refunds or exchanges for tickets bought either online or in venue. We reserve the right to change prices at any time.

Gift aided tickets are subject to Her Majesty's Revenue and Customs (HMRC) regulations. Please notify us if you: want to cancel this declaration; change your name or home address; no longer pay sufficient tax on your income and/or capital gains. If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code

Tickets must not be sold or resold and are non-transferrable. Any re-sale or exchange of a ticket automatically renders it void.

You may be asked for ID to match your ticket name, if you are unable to provide matching ID, we reserve the right to refuse entry.

We reserve the right to refuse entry, if for any reason we deem there is a risk to the museum, public or staff.

Admission for children under 5 is free. Children aged 0-16 must be accompanied by an adult.

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